Delivery for products purchased from The Baby Sling Boutique

  • Standard Delivery is included free with all purchases
  • For Accessories over £20, plus all Baby Carriers, Wraps and Slings, Standard Delivery will be Signed-For Second Class Post;
  • For Accessories under £20, Standard Delivery is ordinary Second Class Post.
  • For an additional payment, Delivery by Courier can be requested at checkout for additional cost.  This does not guarantee delivery for the next day or Saturdays.
  • Next Day delivery may be possible – please email us to arrange this.
  • Saturday delivery may also be possible – please email us to arrange this.
  • We use Royal Mail and Parcel Force for our standard deliveries.  We reserve the right to use a different delivery service at short notice.
  • We use DPD for our courier deliveries.
  • Items will be processed and dispatched on Tuesdays and Fridays (max of 3 working days from your order).

Returns for products purchased from The Baby Sling Boutique

Products purchased from The Baby Sling Boutique can be refunded or exchanged subject to the following conditions:

  • A request for a refund or return is made within 14 days of receipt of your order. If a request for a refund (either full or partial) or a return is made after 14 days of receipt of your order, we will unfortunately not be able to accept your request. You have up to 30 days from the purchase date to return your goods.
  • The product is returned in an “as new” condition – with original packaging and instructions. If an item shows signs of wear or is returned without packaging, you will be unable to exchange it, but a partial refund may be offered at our discretion. If the product was damaged in transit, please let us know and return it with the original mailing bag so we can seek compensation from the delivery company.
  • The cost of return postage to The Baby Sling Boutique is incurred by the customer. Where a product was damaged or faulty on arrival, The Baby Sling Boutique will refund your postage costs on receipt of the items.
  •  If you have received the wrong item, please contact us and return it as soon as possible. We will refund the postage for the return, and ensure the correct item gets dispatched immediately and sent to you free of charge.  Please contact us within 14 days of receipt of the goods, and return them within 30 days.
  • Please DO NOT return items without notifying us in advance as you may not receive a refund or exchange if items are damaged or missing in transit.
  • You can request to return an item by emailing us at hello@thebabyslingboutique.co.uk. Please be sure to include in your email:
    • Your order number
    • The product you are requesting to return, and
    • The reason you are requesting to return the product.

    We will respond as soon as possible to start processing your request.

Our Delivery and Returns Policy is covered within our Terms and Conditions which you agree to when purchasing or hiring from us.